Web Anti-virus will not work with the Dr. Web Anti-virus license key. To replace your key, sign in to your My Dr. Web Portal for home from the program or via the site , and in the active license's area of the License section— Active , click on Upgrade to Dr. Web Security Space free of charge. Free key replacement is only possible for Dr. Web Anti-virus licenses or Dr. If you have a license that has not yet been activated, just register it—you'll be given a Dr.
Web Security Space license immediately and you won't need to replace it. Once your license is replaced, your old license will be blocked in 30 days. Download the Dr.
Web Security Space distribution file. To do this, in your license's area of My Dr. Web Portal, click on "Download". Find Dr. Web Anti-virus for Windows on the application list; select it, and click on "Uninstall".
To transfer custom Dr. Web component settings to Dr. Web Security Space, do not clear the box "Dr. Web Anti-virus for Windows settings" in the "Parameters to save" window. Wait for the Dr. Web Anti-virus uninstall process to complete and make sure that you restart the computer.
If you want to change the list of components to be installed, for example, to add the Firewall, which is not installed by default, click on "Installation parameters". The license file will be found automatically if it is located in the same folder with the distribution file.
When purchasing our anti-virus, you obtain a certificate indicating which product the license you have bought is applied to. So, you need to install the product indicated. In this case, you need to download the latest anti-virus distribution file from our website and install it.
In custom installation , you can specify the list of components to be installed e. To have this error fixed, you need to download and install an update for Windows, and then restart anti-virus installation. It is not allowed to install several anti-virus programs on one PC at a time — they will conflict with each other that may considerably slow down you PC or make it completely non-operational.
If you have an anti-virus software already installed on your PC, but intend to install a new product from another vendor, then you need to remove the anti-virus program you have, prior to the installation. If you wish to install another anti-virus program, you do it at your own risk, and become responsible for all the consequences because the consequences of such installation might be unpredictable including inability of your OS to boot as a result of two or more anti-viruses installed on your PC.
This option is regulated by Windows; no anti-virus installed in your system including Dr. Web can affect Windows Defender's operation. This is one of Microsoft's requirements. All versions of the Dr. Web anti-virus are tested by Microsoft. During the testing process, Microsoft specialists confirm whether an anti-virus meets all their requirements. Abnormal behaviour of Windows Defender may indicate operating system problems or that some third-party software you installed has compatibility issues with Dr.
In such situations, we recommend that you contact Doctor Web's technical support service for a thorough analysis of the situation. The utility is not designed to be used as a main Dr. Web software uninstallation tool. Web Remover utility is a damaged Dr.
Web version emergency removal tool. The anti-virus is recommended to be uninstalled with the standard Windows tools.
If the installed version of Dr. Web Anti-virus was damaged for some reasons and cannot be removed in a regular way — please use the Dr. Web Remover emergency removal utility. Run Dr. If you were unable to remove the anti-virus in such a way, please use a special Dr. Web Remover utility, which can be downloaded here. Web for Windows. The supported versions are 4. The utility can also be used with the same versions of Dr. Web Enterprise Suite client software when standard removal tools are not available or do not work.
The Exclusions section lets you launch legitimate applications whose ability to work could be hindered by the anti-virus as well as open websites that interest you but may be on the list of non-recommended sites. Don't ever add Windows system directories, temp folders, torrent-tracker sites, file catalogues, or sites hosting illegal software and video content.
The more exceptions you add in the anti-virus settings and the fewer restrictions you set for applications and websites, the lower the system security will be.
Email addresses can be forged, instant messengers can be compromised, and sites and flash drives get infected. A source may seem reliable to you just because a friend told you about it.
If Dr. Web gives you the danger signal, delete the file and never open the link. Under normal circumstances, you should never do that. Disabling Dr. Web components can be very dangerous: while SpIDer Gate is disabled, the anti-virus isn't scanning traffic. Make sure that the performance issues you are experiencing really are being caused by Dr. Web scanning that specific application, and add its executable files to SpIDer Guard's exceptions.
If that doesn't help, contact Doctor Web's technical support. Web icon in the system tray, and select Security Center.
Go to the Statistics tab, and select Detailed report. In the newly opened window, click on the event you are interested in. Look through the list to find information about the site or program being blocked. Then allow the application to be launched or block its launch. If you can't decide what to do, you should contact our support service. In the system tray, click on the Dr. Web icon, and select Security Center. Exceptions are defined separately for each component. Both are aimed at keeping the anti-virus current to protect a computer against any and all threats, including the latest ones.
We strongly recommend that you act on Dr. Web reboot notifications related to component updates because out-of-sequence updating may lead to a weakening of protection. Rebooting is needed so that the updated Dr. Web drivers work properly with the operating system. Doctor Web strives to release Dr. Web component updates, especially critical ones, as quickly as possible.
Experience shows that for each individual product, updates that require a reboot are being released no more than once or twice a month , the only exception to this being recently released program versions and those under active development. In the window that notifies users that a reboot is required, you can choose when you want the system rebooted. You can choose to do it now or postpone it until a time convenient for you.
Just one Dr. Web database entry can lead to the detection of tens, or hundreds, or sometimes even thousands of similar viruses. Web anti-virus makes it possible to detect malicious programs that are so new they have yet to undergo analysis in the Doctor Web anti-virus laboratory. The smaller number of virus entries compared to some other anti-virus programs even makes it possible to detect unknown viruses i. These are viruses that will be created on the basis of existing viruses.
How do users benefit from the small size of the virus database and the fewer number of entries in it? Thus, the fundamental difference between the Dr. Web virus databases and the virus databases of other anti-virus programs is that with its fewer number of database entries, the Dr.
Web database allows as many or even more viruses and malicious programs to be detected. Virus databases do indeed get larger with each update. But Dr. Web solutions use the most cutting-edge anti-virus database format so that as the virus databases get bigger, scan speed is not reduced. Moreover, because the latest technologies are applied to Dr. Web solutions, the size of the virus databases can be reduced.
This is because they exclude entries containing information about malicious programs that are automatically detected with the help of the newest technologies. When an Internet connection is present, the anti-virus updates every 30 minutes by default this is the most optimal setting.
When required, you can change this setting by doing the following: right-click on the Dr. Web icon located in the bottom-right corner of the system tray. Alternatively, you can update the anti-virus manually by right-clicking on the Dr. Web icon in the bottom-right corner of the system tray, and then selecting Updating in the context menu. When you buy the anti-virus, you are paying not only for the program itself, but also for the right to get anti-virus database and module updates as well as the opportunity to contact the technical support service while your license is valid.
Nobody will ever come after you for additional money! Proof of this can be found in the Dr. Web license agreement which you are invited to read before you install the anti-virus.
Doctor Web assumes a number of obligations and guarantees the following:. Hundreds of thousands of new viruses appear DAILY — and correspondingly, tens of thousands appear every hour. The overwhelming majority of them are modifications—brothers and sisters of existing viruses. Yes, the Dr. Web heuristic analyser and the Dr. Web behavioural analyser really do make it possible to detect with a high degree of probability that a file has been infected or is a Trojan itself.
This file will be declared a virus only after its virus signature has been added to the Dr. Web virus database. Frequent updating makes it possible to minimise the time it takes for potential victims of criminal attacks to get hold of updates. That is why the anti-virus databases need to be updated every time the computer is connected to the Internet or as frequently as possible if the connection is continuous.
If after trying the above, you are still experiencing difficulties, please contact the Doctor Web technical support service and describe in detail how your computer connects to the Internet note: if a proxy server is involved, please specify whether authentication is required, and whether your browser or Dr. Web update module is configured to be used via the proxy server. The update mirror is the folder to which update files are copied.
The update mirror can be used as the Dr. Web update source for other local network computers that are not connected to the Internet. Web icon in the system tray, and in the Dr. Web menu, select Security Center ;. First, on any computer with Internet access, copy the following 3 files—take them from a computer on which a standalone anti-virus requiring updating is installed:.
These files are necessary and sufficient to start creating an update mirror. The update utility has several operating modes and a myriad of parameters, which are described in the documentation. The executable command: getversions — get versions, getcomponents — get components, update — update, uninstall — remove, exec — execute, keyupdate — update the key, download — download. In our case, the update mirror must first be downloaded. Accordingly, the download mode is used for downloading. If, on the PC where the mirror is being created, a proxy server is used when connecting to the Internet, when you start creating the mirror from the command line, you need to set additional parameters:.
You can find out the name of the current computer in a variety of ways. In the System Properties window — Computer name. You can also open the properties of any shortcut or file and go to the tab Details or Security. You can find out the name of a remote computer by running ping with the parameter -a, for example: ping -a In the Update source section, you can also select the option Anti-Virus Network.
In the opened line, select the local address of the computer on which the Dr. Web product is installed and the update mirror is configured. Similar to the download mode download the utility also has the update mode update and a corresponding set of parameters, some of which are unique for this mode. To run the utility in the update mode, the parameter -c [ --command ] with the update value is used. Updating the anti-virus from the mirror using the update utility in command line mode has its own characteristics.
The anti-virus installed on the computer will not record such a launch of the update utility. The databases and components will be updated, but the main control anti-virus service "will not find out" about it. Similarly, only using the update utility log can you find out whether the updating process occurred correctly.
It follows from this that when using a similar way to update the product, you may receive the error "The virus databases are outdated", when in fact they will be updated. This feature is related to the anti-virus architecture. Launching the update utility separately from the control services is a process that is required only for service purposes. Versioning and the originality of files is very important if a certified product is installed on an isolated computer.
Updating a certified version via the mirror that was created by the actual release version of the anti-virus will change the checksums of the executable files and lead to the loss of Information Security System certification status. The drwzones. During the mirror creation process, it will be used to load database and component updates.
Using a release drwzones. To minimise the risks of damaging files when transferring them manually to the directory from which updates will be downloaded, we recommend using a file manager with a binary data transfer mode when transferring a folder.
An alternative solution is to transmit files in an archive. Install the non-centrally managed version of Dr. Web by using the User Manual the installation instructions for versions below Anti-virus update downloads can include updated anti-virus databases as well as application files.
In the latter case, a system restart may be required to apply the update. And in this case, the corresponding notification will appear. The user can restart the system immediately—by closing all the running applications and pressing the Restart now button. They can also make the anti-virus show the notification later or schedule a system restart.
To use either of the two latter options, first select Remind me later. Users are also able to restart the system on their own whenever they want. Selecting the option to enter sleep mode or switching user accounts won't restart the system so that the pending updates are applied.
Pressing the power button on a tablet or laptop will make the device enter sleep mode. To apply updates, restart the system using any of the available methods including the restart option in the anti-virus notification pop-up. In respect to infected and incurable objects, the Move action does the following: The file is moved to a special quarantine folder. Furthermore, once moved, the file loses its extension.
The virus is literally disarmed and rendered non-operational and, therefore, harmless. Later, you can open the Quarantine Manager and delete the files if you do not need them. Quarantined files can be deleted by selecting the desired file and clicking Delete. It will remove the file from the quarantine and from the system. Web anti-virus is a set of programs, each of them protects its own section in your computer's defense.
Removing or disabling at least one component greatly reduces the reliability of anti-virus protection in general, so we strongly advise you not to disable any of its modules unless absolutely necessary.
To temporarily disable self-protection, right-click on the Dr. Web icon in the system tray and in the context menu select Disable self-protection if this feature is unavailable, please switch to the Administrative Mode and try again. A window will appear where you'll need to enter numbers from the picture and click Disable self-protection. Disabling self-protection is not recommended, activate it again as soon as possible. In the subsequent window select the file and click Restore. Quarantined viruses are not dangerous because they can't be launched.
If you want to permanently delete infected files, clean the quarantine:. Web for Windows from outside interference. The outside interference includes incompetent user actions that may render the anti-virus non-operational or make it malfunction as well as actions taken by anti-antiviruses that may terminate anti-virus processes, modify and remove its files and delete Windows Registry branches related to Dr. Disabling the self-defense is not recommended!
The quarantine is a special folder where the anti-virus stores suspicious and infected files. Suspicious files are stored to be later sent to Doctor Web's laboratory for analysis, infected files get into the folder if their removal and curing is impossible for some reason. Infected files are moved to a special storage — Quarantine — from where you can remove the file if necessary, restore it to its original location or send it for analysis in our virus lab. To answer this question, you need to understand the difference between viruses and Trojan horses.
Typically, a virus adds appends its code itself to an infected file so it incorporates its own code and the virus's code. Together they represent a virus-infected file. Most of these files can be cured by the Dr. Here we speak about curing files of viruses rather then curing viruses. A Trojan horse is a complete malicious program.
It doesn't inject its code into files but operates as a separate program, that's why it can't be cured but removed. Some Trojan programs compromise various system objects such as the Windows Registry. In this case we can speak about curing the system but not the Trojan horse , which includes removing the Trojan and restoring the compromised objects to their healthy state. You can also toggle off this option during the anti-virus installation process in the Installation parameters section — in the Advanced options tab.
To enter the safe mode when your PC is booting, press F8 at the moment the computer vendor picture disappears, before Windows logo is displayed. If you can see the Windows logo then you failed to press the button in time. In this case, you need to wait for the Windows system login window to appear, shut down and reboot your PC.
To check the date, roll the mouse cursor over the clock icon in the notification area. The system date will be displayed in the pop-up hint. In the next window, set the current date and press Ok. The archiving window appears. Press Next , check the Archive files and parameters in the next window and press Next.
In the next window, select Allow choosing objects to be archived and press Next. Now, open My computer in the left-hand part of the window, check System State box and press Next.
Specify archive file save path and name. Verify the data displayed and press Ready. When the operation is completed, you may close the archiver window. During installation, you might need an OS installation disk. Your PC may need to reboot.
If the system recovery is enabled on your PC then roll back the system to a checkpoint when this problem did not exist. If this measure was useless or the system recovery is disabled then try to use a utility located at plstfix. Try to use a utility located at plstfix. A ticket is a virtual document keeping technical support calls and dialogs between an engineer an user. It is a file checksum required to confirm data integrity and authenticity.
To get the checksum, use the Hash program or visit forum. When linking, select the file you need with the Browse button and press Compute. When the analysis is over, you will be provided with all the file information, including md5. These instructions are intended for users of Dr. Web Security Suite and current versions of Dr. Web Anti-virus for Windows. Web technologies are designed to prevent user data, including passwords, from being obtained by hackers.
The password is not stored in plain text, so it cannot be recovered. In addition, Doctor Web does not collect the personal data of Dr. Web users, and, therefore, passwords cannot be recovered by contacting our technical support service. Once you do this, all the settings you previously configured, including your password, will be lost. Web does not support versions below Windows XP.
After this, depending on the type of Control Panel you have — Programs and Features or Remove program. In the list of programs, select Dr. Web Anti-virus or Dr. Web Security Space. Click on Remove , and follow the Removal Wizard's instructions. In the Parameters to save window, clear the checkbox next to Settings.
After you remove the solution, restart the computer, and reinstall Dr. Your key file will be downloaded automatically. If the key file is not downloaded automatically during the installation, enter it manually. To do this, in the anti-virus's menu, select Licenses. In the License Manager window, click on the Buy or activate new license button.
Then click on the text or specify the key file , and select the previously saved key file — the desktop file that begins with SL and has the. No, for security reasons. Web icon in the notification area in the lower-right corner of your screen. Web icon. For example, it may look like or. The list of contents may vary depending on your product version. Web, as its engine, components, help files are also get updated, not only its virus base. You may choose either option. You may download the Dr.
Web anti-virus from the Download section of Dr. Web www-site and then register the serial number and receive a key file. You may also first register the serial member and receive Dr. Web key file. In this case, you should unzip and save this key file into known to you location. Then you should download and install the Dr.
Web anti-virus. During the installation you should omit the registration procedure. When the installation completed place the license key file to Dr. Kindly register your new serial number at www-server of Doctor Web, Ltd.
Fill out attentively all the fields required. After the registration completed, immediately a license key file will be sent to your e-mail address. Unzip the key file from the archive and place it to the directory the Dr. A program will ask if demo key file should be replaced with the new Dr. Web license key file. Confirm the replacement.
Web license key file will be placed to the Dr. Web anti-virus distribution and then, during installation, register your serial number. Download the distribution from our website, and run the installation file; specify your registration information during installation and get a key file. To register your serial number and get a license key file, you need to access the Internet. Enter your serial number. If you are registering a renewal license, specify the serial number of your previous license.
Download this archive, extract the drweb Download PDF. Click on the anti-virus icon in the system tray, and select Register license. The anti-virus will download a key file automatically. Click the anti-virus icon the spider in the system tray. Select License. On the newly appeared page on Doctor Web's site, fill in the application. A message containing a link will be sent to the email address you specified in the application. Open this link to confirm your email address and complete the registration process.
Web serial number, as well as instructions on how to activate it in the program, will be sent to the same address. As a result, the term of your license will be 2 years and days. If you first installed Dr.
Web KATANA and then used the program's registration utility to register your serial number, the key file is already downloaded into the proper directory on your computer. Then, if you purchased a new license to renew your previous one, delete the old license and replace it with the new one:.
Extract the agent. If the key files are installed properly, the anti-virus server will automatically distribute them between the agents in the anti-virus network. Starting with Dr. Web Enterprise Security If you are using a standalone version of Dr. Web for macOS that is not centrally administered, extract the key file from the archive agent.
Web for Linux that is not centrally administered, extract the key file from the archive agent. Extract the key file from the archive agent.
Click the Dr. Web icon in the system tray, enable the administrative mode click on the padlock icon and confirm your choice , and select Licence. In the newly appeared window, remove the blocked license by selecting it in the list and clicking on the icon.
Please note that if only one license is listed, its information cannot be deleted. In this case, click on the Buy or activate new license button. In the license activation window, enter the serial number of your new license, and click on Activate. You are probably trying to renew a Dr.
Web Security Space Dr. Web Anti-virus license, and purchased a Dr. Web box containing two serial numbers or two licenses, each for one PC. As a result, you ended up with a new license whose term had days added to it as a renewal bonus. Most likely, you tried to register the second serial number from the box and again specified the serial number from your old license. Since days were already added to the term of your new license, Error occurred when you tried to register the second serial number.
Register the second serial number as a new license to which the renewal bonus does not apply. Under the usage terms for a trial , you can only get a trial once a year. This error occurs if a user attempts to get another trial before an entire year has passed since their previous trial license expired. This error occurs if a trial key file is transferred from one computer to another.
This violates the usage terms of the trial. Register the serial number via our website. To add a key file to the anti-virus, follow the instructions found in the registration email you received. To register Dr. Web serial numbers, always use an email address whose mailbox is accessible only to you. Doctor Web will be sending a key file with instructions on how to use it, and service messages about the status of your licenses to this address.
You will need to use this address in order to contact our technical support service, get a renewal discount, and use the many other services available on our website. Doctor Web is a Russian cybersecurity company focused on threat detection, prevention and response technologies. For Telegram. Privacy Policy.
Download Dr. Web for Android. Learn more. JavaScript support is required for our site to be fully operational in your browser. The page may not load correctly. Web license Technical support Documentation Download Dr. Web Close. Buy from our partners Buy online Ask about a purchase. Library My library.
Search Search Search. Send a message A query form. Your tickets Total: - Active: - Latest: -. New ticket. Submit request.
Go to support service Create ticket Request decryption. Other services VCI virus-related computer incident investigations paid service Report piracy. This issue has been going on for over a month. I have simply been attempting to muddle through it myself.
So I appreciate any assistance. To update your product license, select the Retrieve Keys option on the License Management page. Current license key number is PLSK. This "retrieve" also changed the additional key information above.
Key number PLSK. Click to expand You must log in or register to reply here. Similar threads P. Resolved unable to update license key. Replies 4 Views May 11, Pavel. Replies 22 Views Oct 4, safemoon. Issue GoDaddy migrated me to Onyx, but can't get support because I have no license key. The key file has. If any of the conditions are violated, the license key file becomes invalid.
During Dr. Components of Dr. Web for Linux regularly check whether the key file is available and valid. The key file is digitally signed to prevent its editing.
0コメント