Locate the keyboard driver and uninstall it. Restart the computer and check the functionality. Also, try the troubleshooting steps suggested in the help article below: Troubleshooting: Keyboards Let us know the result, we will be glad to help if you need further assistance. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Wungraileng Vashi's post on June 21, Thanks Wungraileng, but still not working.
Method 1 goes through the motions and wants computer restarted but does not solve the problem. I have read through article 'Troubleshooting: Keyboards' but don't think any apply. Would still like to try overwriting the driver file but don't know how to get authority.
By the way, the PC is self built so no access to manufacturer's drivers. In reply to Anwin47's post on June 22, The plot deepens. Just give info in case this adds a pointer.
Hi, Thanks for the update and response. In reply to A. User's post on June 24, Thanks Anup Will give it a try when it's available. Best wishes, Alan. Some additional questions, how does it connect wireless? In reply to Shireo's post on June 25, Thanks for this. Regards Alan. Back again to the Windows 7 bit laptop, and the wrong behaviour was again in place.
Is this device not compatible with the bit edition of Windows 7? But in that case why was it working well for almost 10 months? Any cues on how to solve the problem since with the device attached I cannot use the integrated Vaio mouse either, so navigation — when possible — is only with the TAB key! Thanks for any helpful reply! I decided not to follow your suggestion and now solved the problem by unistalling the HID Compliant driver and restarting the laptop.
Where is Microsoft providing the appropriate drivers if the Windows 7 bit troubleshooter cannot solve the problem by itself? Office Office Exchange Server. Instead, connect the receiver directly to the USB port on the computer.
If you previously connected your device to a USB port on the front of the computer, try to connect the device to a USB port on the back of the computer. The USB ports on the back of the computer usually have better bandwidth.
If the wireless device is working correctly but the message window continues to be displayed occasionally, you can disable the message. To do this, follow these steps.
If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation. Locate and then click the following registry subkey. Note Intellipoint is the mouse software, and Intellitype Pro is the keyboard software. For more information about how to troubleshoot a wireless product, click the following article number to view the article in the Microsoft Knowledge Base:.
Symptoms When you use one of the Microsoft wireless devices keyboard, mouse, and so on that are listed in the "Applies to" section, the device may stop responding after several weeks of typical use, or you receive the following message: The wireless mouse signal quality is low. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
Can you help us improve? Resolved my issue. I'm a technical writer for Driver Easy. Before finding my love for writing tech posts, I had passion for technology goes back much further. I love tinkering with computers, smartphones, and other tech toys. I write articles to help people solve their problems, whether it's a hardware issue or system error. I'm inspired when my articles are of help, and that's what I have been aiming for. All I do every day is to write articles that are easy to read, and I do hope you find instructions in my posts easy to follow.
To install Driver Easy Click. Sophie Luo Last Updated: 5 years ago. This post applies when your wireless keyboard is working from time to time.
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